- a) maximize the use of technology:
Make the most of technology. Printed and telephone surveys make your business sound outdated and outdated. Smartphone survey applications such as Time Clock Wizard are commonly available in the market, available (or free!), And easy to use. In addition, these applications facilitate data tabulation so you can easily digest survey reviews and get started immediately.
- b) Keep it brief:
In a market where the person’s attention span is now shorter than the fish’s attention span, his clients do not have the patience or time to complete the tedious investigation. Prevent exam fatigue and keep it very short. Your customers will thank you for taking the time to provide reasonable comments.
- c) perform:
It is important to understand that your customers are investing their time to help your business. Remember to rate them to complete the survey. In addition, people who participate in the survey can be considered for future questionnaires, so be sure to ask if they have the opportunity to contact them in the future.
- d) customer retention:
If your customers know that you are worried enough to ask what they want and despise your business, you may have a good commercial rate of return. Visiting their reviews tells them that they are more than a source of profit for you. Also, if you receive legitimate claims from prominent clients, contact them to apologize, offer compensation and explain the improvements that have begun as a result. Perhaps you can recover your business, simply because you discovered the situation due to your customer survey.